ALICE Raises $26 Million Series B Funding from Expedia, Inc.
August 30, 2017 12:08am
Latest funding round showcases continued momentum and growth within the hospitality technology industry
New York, NY, August 30, 2017 – ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE), the world’s largest online travel company. The completed investment makes Expedia® a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was originally established with an equity investment in 2015. ALICE intends to use the funds further the mission of delivering the very best technology and customer service in the industry. This round brings ALICE’s total funding to $39 million.
As engaging digital consumer experiences continue to drive success in travel, ALICE takes the guest experience head-on, by studying not only how the internal business of a hotel runs, but also how services are delivered today in other analogous industries. This funding allows ALICE to build out its development, product, sales, and customer success teams to help the company to reach its goal of being one of the hotel industry’s leading operating platforms.
“It is time for the internet to expand beyond revolutionizing how our hotel partners market and distribute their products into how they service and interact with their guests,” says Cyril Ranque, President, Lodging Partner Services, Expedia, Inc. “ALICE is developing smart mobile and cloud technology to fundamentally improve the hotelier and guest experience at scale. That’s a revolution worth investing in.”
Justin Effron, Chief Executive Officer, ALICE says, “Our mission is to give hoteliers the ability to provide the best guest service and experience they can around the clock, and this latest round is a testament to the hard work of everyone involved. With this additional capital, we’ll be better equipped to help hoteliers reach their goals of improved guest service.”
A deeper relationship with Expedia continues ALICE’s momentum in the hospitality industry since its inception in 2013. Earlier this year, ALICE launched products including the Guest Profile, which gives hoteliers a view into the guest experience across every aspect of their hotel stay, including check-in, requests for amenities and services, and any interaction with the concierge, Guest Text Messaging, which facilitates text messaging between hotels and guests without requiring an app download, as well as Logbooks, which can be used by hoteliers to track any physical item belonging to or loaned to a guest, including packages and lost & found. Additionally, the company launched a Preventative Maintenance tool and an open-API, and is looking forward to releasing new features for use by hoteliers such as Checklists, a tool to improve task management, SMS automation, which automates responses via text to common guest questions, and more.
In the last six months, ALICE grew its customer base nearly 200%. Recently clients signed to the platform include Two Roads Hospitality, Dream Hotel Group, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World.
For more information on the ALICE team http://info.aliceapp.com.
ALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.
Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. For more information, visit http://info.aliceapp.com.
Contact: Lola Feiger
Expedia, Inc. is the world’s largest online travel company, with an extensive brand portfolio that includes leading online travel brands, such as:
Expedia.com®, a leading full-service online travel brand with localized sites in 33 countries
Hotels.com®, a leading global lodging expert operating 89 localized websites in 41 languages with its award winning Hotels.com® Rewards loyalty program
Expedia® Affiliate Network (EAN), a global B2B brand that powers the hotel business of hundreds of leading airlines, travel agencies, loyalty and corporate travel companies plus several top consumer brands through its API and template solutions
trivago®, a leading online hotel search platform with sites in 55 countries worldwide
HomeAway®, a global online marketplace for the vacation rental industry, which also includes the VRBO, VacationRentals.com and BedandBreakfast.com brands, among others
Egencia®, a leading corporate travel management company
Orbitz.com® and CheapTickets.com®, leading U.S. travel websites, as well as ebookers®, a full-service travel brand with websites in seven European countries
Travelocity®, a leading online travel brand in the U.S. and Canada delivering customer service when and where our customers need it with the Customer First Guarantee
Hotwire®, inspiring spontaneous travel through Hot Rate® deals
Wotif Group, a leading portfolio of travel brands including Wotif.com®, Wotif.co.nz, lastminute.com.au®, lastminute.co.nz and travel.com.au®
Expedia® Media Solutions, the advertising sales division of Expedia, Inc. that builds creative media partnerships and enables brand advertisers to target a highly-qualified audience of travel consumers
CarRentals.com™, a premier online car rental booking company with localized sites in 13 countries
Classic Vacations®, a top luxury travel specialist
Expedia Local Expert®, a provider of online and in-market concierge services, activities, experiences and ground transportation in over a thousand destinations worldwide
Expedia® CruiseShipCenters®, a provider of exceptional value and expert advice for travelers booking cruises and vacations through its network of over 235 retail travel agency franchises across North America
SilverRail Technologies, Inc., a global rail retail and distribution platform connecting rail carriers and suppliers to both online and offline travel distributors
For corporate and industry news and views, visit us at www.expediainc.com or follow us on Twitter @expediainc.
Trademarks and logos are the property of their respective owners. © 2017 Expedia, Inc. All rights reserved. CST: 2029030-50
10 Step Guide to Attracting the New Digital Traveler
Where Is Hotel Technology Going?
A Case for Investing in Technology During the Design and Development Process
ALICE Shares Everything They Learned About GDPR Compliance
Study Reveals 'OTA Premium': Travelers Who Book Through OTAs Stay Longer, Spend More During Trips
Anna Geraty is ALICE’s New England Ambassador
The Future of Technology, Content and the Hotel Guest Experience
GuestTek Promotes Tony Thompson to VP Operations, APAC
San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience
When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue
ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018
ALICE Voted a Top Staff Task Management & Collaboration Platform in the 2018 HotelTechAwards
Essential Capabilities for Future-Facing Hotels
A Hotelier's Guide to the Top Social Platforms in Asia-Pacific
ALICE Named a “2018 Best Place to Work in Hotel Tech”
ALICE Voted Best Concierge Software in the 2018 HotelTechAwards
10 Effective Social Media Marketing Tips for Hoteliers
Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties
How Hotels Can Increase Revenue Without Putting More Heads in Beds
Top 10 Must-Have Hotel Technologies in 2018
Please login or register to post a comment.